Legal / 07

Refund policy

Last updated 10 September 2026

Card and Paddle purchases

Paddle is the Merchant of Record for card purchases. Refund and withdrawal requests are handled through Paddle buyer support under the Paddle refund policy. Mandatory consumer rights continue to apply. Access associated with a refunded purchase may end when the refund is issued.

Manual business invoices

Contact billing@thaviq.com before paying if an invoice, purchase order or service period is incorrect. After service begins, refunds are assessed under the signed order form and applicable mandatory law. Approved refunds are returned to the originating business bank account; evidence records remain available under the agreed retention terms.

Cancellation

Cancelling a subscription stops renewal and keeps service available through the paid period. Cancellation does not itself reverse a completed charge.